These general terms and conditions of sale pertain to the offer and sale of products on the website www.davsjo.com.
DELIVERY TIMES
Our workshop typically dispatches interior details within 1-2 weeks. In case a product is temporarily out of stock, the delivery time might extend. We don't keep pre-made furniture in stock; production kicks off upon receiving the customer's order with a delivery time ranging from 6-10 weeks depending on the furniture and workload at the time of order. An estimated delivery time is specified for each product. At Davsjö, we engage in manual processes using natural materials to ensure a perfect end result with utmost precision. Due to the nature of the production process, occasional delays may occur.
DELIVERY STATUS
You will receive a notification when your order is shipped. Upon leaving our workshop, you'll always get an email notification that your order is en route. Typically, it takes a few working days from the order leaving our premises to reach you. Our carrier usually provides a tracking link, included in the email. If no tracking link is received, our carrier will contact you when the goods are ready for delivery.
DELIVERY METHOD
Once your order is ready for delivery, Our carrier will contact you via text or email to arrange the delivery day and time frame. Deliveries are made to your property boundary/street level on an agreed-upon business day, excluding holidays, and are handed over with acknowledgment. You are responsible for carrying in and any required assembly.Davsjö is not liable for unclaimed or unbooked deliveries. Packages returned to us are transported at your risk, and we are not responsible for the item after its return. It's crucial to pick up or accept your package. For returns, the right of withdrawal and conditions in the return policy apply only to items in stock. For unclaimed/undelivered packages at agents, a fee of 250 SEK is charged, covering our costs for shipping, return shipping, and handling.In case of delivery delays or deviations from your estimated delivery week, we'll inform you via email or phone.
We reserve the right to disclaim all compensation claims from the customer regarding delivery delays.Feel free to reach out to us at cs@davsjo.com with any questions.
PRIVATE CUSTOMERS
We collaborate with Stripe as the card processor to handle payment transactions at the highest level of security. Stripe Payments Europe, Ltd ("Stripe") is the data controller for the personal data processed in connection with bank or credit card payments, and you can review their privacy policy https://stripe.com/gb/privacy.
CORPORATE CUSTOMERS
We reserve the right to demand full upfront payment from corporate customers. Payment terms are set at 10 days.
Inspection of the physical product is required upon delivery. Any damage sustained during transit, as well as defects or deficiencies resulting from transportation, must be documented on the freight bill and endorsed by the delivery representative during delivery. Written notification of any complaints regarding product defects and deficiencies must be submitted to Davsjö within 24 hours of delivery. In the event of a timely complaint accepted by Davsjö, the customer has the right to request a replacement delivery or rectification of the defect. The customer is not eligible to demand a reduction or compensation.
When purchasing through our e-commerce platform or via telephone, the Distance Selling Act (distanshandelslagen) applies. This means that as a customer, you have the right to cancel your purchase of stock items within 30 days of receiving the product. The item should be in the same condition as when you received it, meaning unassembled, unused, and undamaged. The original packaging must be preserved and accompany the item. When exercising the right of withdrawal, you, as the customer, are responsible for the return shipping.
No returns for customized delights: Our specially crafted furniture and items made upon order are tailored or uniquely personalized for you. In such cases, the option for withdrawal is not applicable.
Warranty Terms and Claims ProcessEnsuring customer satisfaction is our priority. To safeguard your rights, please follow these steps:
INSPECTION UPON DELIVERY
Thoroughly check the product during unloading. Note any issues on the delivery note, such as faulty packaging or incorrect items.
PHOTOGRAPHIC DOCUMENTATION
Take clear photos of the entire load, packaging, and any defects. In case of concerns, promptly email your complaint to the address provided in the order confirmation.
3. REPORTING NON-CONFIRMITIES
If you detect a defect, report it to cs@davsjo.com, including:
- Description of the defect.
- General and detailed photos.
- Clear product identification (order number): Include a legible photo of the label, a copy of the delivery note, and a copy of the invoice.
Claims lacking this information won't be accepted.
Davsjö may request the return of damaged products before issuing replacements. We reserve the right to request additional information for thorough claim analysis.
Replacement or repair of product components during the warranty period doesn't extend the duration. Our liability is limited to specified obligations and a maximum amount equivalent to the invoiced sum, excluding indirect, immaterial damages, or operational losses.
Warranty Exclusions:
- Natural wear from improper use, excessive scratching/scraping, sliding objects on surfaces, use of abrasive products, and placing extremely hot or cold objects on surfaces, especially lacquered, varnished, or melamine products.
- Damage resulting from mishandling, including blows, accidents, incorrect product assembly, and dragging products without rolling elements, or sitting on tables.
- Leaving products in unsuitable locations exposed to extreme temperature and/or humidity changes, near heat or cold sources, or in open-air locations.
- Defects caused by improper cleaning methods or products, in violation of Davsjö's recommended guidelines.
- Defects due to not cleaning or protecting products, not removing damaging materials or liquids, etc.
- Damage from unauthorized modifications, operations, or repairs by the customer or a third party.
- Special orders, customer-specified products, and materials provided by the customer (including fabric and upholstery) are not covered by the warranty.
- Changes in color, grain, and texture over time, exposure to natural light, batch differences, or natural origin of materials like wood, leather, or natural fibers.
- Slight variations from visual representations or descriptions in catalogues, samples, and display parts, including color, texture, and grain of wood, and fabric.
- Typical leather variations such as cracks, insect bites, or creasing, and color variations or crease formation due to leather elasticity.
- Marks (from fingers), dirt, and shine on dark and/or matte finishes.
- Marks or darker areas due to inadequate protection of contact surfaces.
Please note that the above terms and conditions may change. In such cases, the new version will be published on Davsjö's website. Therefore, you should regularly review these terms to ensure that you are satisfied with the changes. In the case of material changes, we will notify you via email if you have provided us with your email address.
What personal data do we collect, and where from?
Why do we collect and process personal data about you?
How do we protect your data?
How long do we retain your data?
What rights do you have?
Under certain circumstances, you may obtain and have certain personal data transferred in an electronic format, in some cases, even to another data controller (data portability).If you wish to exercise any of your rights, please contact us via the contact details provided at the top of this privacy policy. To protect your privacy and personal data, we ask you to identify yourself when contacting our assistance. If you choose to contact us by letter in order to exercise the above-mentioned rights, we kindly ask you to include a copy of your ID and ensure that the letter is signed. If, instead, you choose to contact us via email, we kindly ask you to scan your ID together with your signature.You also always have the right to lodge a complaint with the Data Protection Authority if you believe that Davsjö's processing of your personal data is not in accordance with applicable law.
Please note that the terms of the privacy policy may change. In such cases, the new version will be published on Davsjö's website. Therefore, you should regularly review these terms to ensure that you are satisfied with the changes. In the case of material changes, we will notify you via email if you have provided us with your email address.
Davsjö Design AB, registration number: 559444-7327, is committed to protecting your privacy. Therefore, we have prepared this privacy policy to clarify how we handle your personal data.
Who is responsible for the processing of your personal data? Davsjö Design AB, hereinafter referred to as "Davsjö," "we," or "us," is responsible for the processing of your personal data. We ensure that the processing of your personal data is carried out in accordance with applicable data protection legislation, including the EU General Data Protection Regulation 2016/679 and the supplementary Data Protection Act (2018:218), as well as the principles described in this privacy policy. If you have any questions, please feel free to contact us at the following address:
Davsjö Design AB
Krigsstigen 16, 18273, Stocksund, Sweden
Email: info@davsjo.com
What personal data do we collect, and where from? We only collect personal data to the extent necessary to fulfill specific purposes, which are described below. These purposes may include situations such as when you request a quote, place an order, or apply for employment with us.
In addition, we collect information when you voluntarily contact us via email, fill out customer surveys or contact forms, provide us with feedback, or contact our customer service. The types of personal data we collect may, depending on the context, include the following:Name, position, title, contact information, email address, phone number, and postal address
Application documents such as CVs and cover lettersPurchase historyDelivery and billing information, payment information, and other information you provide when contacting our customer service
The collection of your personal data can occur from the following sources:
- Davsjö's website
- Contact via email or telephone
- Through agreements, invoices, or other business contacts
- Third parties, such as address providers
- Activities such as trade shows and events
Why do we collect and process personal data about you? We collect and process your personal data for the following purposes and according to the legal grounds specified below:
1. Fulfillment of contracts
- Handling your orders and any returns
- Delivery notificationsRecruitment
2. Legitimate interests
- Sending general information, targeted messages, event invitations, and quotation proposals
- Conducting customer surveys
- Responding to questions via email or customer service
3. Consent
- Sending newsletters
In cases where we need your consent, you will be informed of this, and you will have the opportunity to accept or reject the specific processing of personal data. You can revoke consent at any time via the link in the relevant message.
Transfer of your personal data For Davsjö to fulfill our commitments to you as a customer or contact person for a customer, we may share your data with third parties who act as data processors for Davsjö. These third parties provide services including data support, email, and storage services. We will not sell or disclose your personal data to third parties for any purpose.
We are always cautious when transferring your personal data and take appropriate measures before any transfers occur. Your personal data may also be disclosed when required by law for Davsjö to fulfill its legal obligations.
How do we protect your data? We work continuously to ensure that the organizational and technical security levels for processing your personal data meet the requirements under applicable data protection legislation.
How long do we retain your data? Your personal data will not be retained for longer than required by applicable law and to achieve the purposes described above. Your personal data is processed according to the following time periods, after which it is deleted:Contact person for companies: Your data is retained as long as you are listed as the contact person for a company that has a business relationship with Davsjö.Communication: If you have contact with Davsjö via email, your personal data is stored for as long as necessary to manage the contact.Job applicants: Davsjö retains your application documents, including CVs and cover letters, during the recruitment process and for up to two years.Legal obligation: Davsjö retains records that constitute accounting information in accordance with applicable accounting rules.Consent: When we process your personal data with your consent, we keep it as long as we have your consent.
What rights do you have? You have the right to access the personal data we process. You can request information about what personal data is stored, and for what purposes these personal data have been collected.
You also have the right to have any incorrect or incomplete data corrected.
In some cases, you have the right to have your data deleted, for example, if your personal data are no longer necessary for the purposes for which they were collected.You have the right to, in certain cases, demand that Davsjö's processing of your personal data be restricted, for example, if you object to the processing of your personal data that is carried out based on a legitimate interest. Even during the time when the control is taking place, if our reasons outweigh your interests, rights, and freedoms, the processing of your personal data may be restricted.
You have the right to withdraw or change the consents you have given us at any time.
Under certain circumstances, you may obtain and have certain personal data transferred in an electronic format, in some cases, even to another data controller (data portability).If you wish to exercise any of your rights, please contact us via the contact details provided at the top of this privacy policy. To protect your privacy and personal data, we ask you to identify yourself when contacting our assistance. If you choose to contact us by letter in order to exercise the above-mentioned rights, we kindly ask you to include a copy of your ID and ensure that the letter is signed. If, instead, you choose to contact us via email, we kindly ask you to scan your ID together with your signature.You also always have the right to lodge a complaint with the Data Protection Authority if you believe that Davsjö's processing of your personal data is not in accordance with applicable law.
Please note that the terms of the privacy policy may change. In such cases, the new version will be published on Davsjö's website. Therefore, you should regularly review these terms to ensure that you are satisfied with the changes. In the case of material changes, we will notify you via email if you have provided us with your email address.
